Returns will not be accepted without prior authorization. The returns process usually starts with a message . No, this seller is not in China . he's American. High-quality, easy online ordering, quick shipping. What happens if the item is damaged while it's being returned? If I had simply changed my mind, I would certainly pay the return shipping. Once received, you will have 2 business days to review the returned item and issue a buyer refund, or ask eBay to step in and help. If the returned item is opened, used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. 03-23-2018 06:31 PM. You're protected from negative and neutral Feedback, and have control over which of your items you want to send through the programme. If the buyer is returning an item because its damaged, faulty, or didnt match your listing description, the eBay Money Back Guarantee allows them to return it for free. I dont think they really read this post. Yes, it's that simple! In the past we may have called 5-7 times! I'm more irked than upset about this basically because there isno provision for flexibility. Important Why on earth would you want anyone to spend money sending it back to you? Hopefully he will be able to. - edited If the buyer uses alternative shipping arrangements, the return shipping charges arent included in any eBay Money Back Guarantee refunds, even if you agreed to pay return shipping charges. eBay eBay has a money back guarantee for when purchased items fail to arrive or even aren't as originally described. Same old form letter rma number garbage. If the item arrived damaged, broken, or faulty, add up to 10 images relevant to the reason you're returning the item for, and showing any scratches or defects. If we are required to give them a refund by sending them a prepaid label will the label cost us $4.99 or what we paid for the original label. This is completely eBay legal, and fair to the seller, as far as eBay sees it. If youre sending funds to cover the shipping cost, the buyer isrequired to fill out the customs forms. We tried reasoning with them but they would not budge. When using your own carrier, make sure to upload the label and tracking details to the buyers return request. If the carrier damaged it why does that affect the fact that our listing said that we don't give refunds. They are not allowed to mention a case in feedback. If you are the buyer in this situation, all you need to do is file an Arrived Damaged eBay return and work with the seller in resolving said claim. Well this was met with an angry threatening message from the Buyer stateing that I was going to pay for my action with recieving Negative feedback an that this was going to cost me more than I could imagine. How To Deal With a UPS Damaged Package Without Losing Your Temper, USPS Damaged a Package From eBayHow To Solve the Issue Stress-Free, Reporting a DHL Lost Package the Easy Way. I dont accept returns, why do I have to pay for a return postage label? The process cant be simplerall we want you to do is: We will forward your claim to the courier automatically and save your time as completing these steps will take less than five minutes of your time! The feedback suggests that buyers do receive a refund -- eventually. Consulte a poltica do eBay Entrega Garantida para obter mais informaes. eBay Money Back Guarantee covers most transactions on eBay. Quando os compradores no cumprem esses padres, tomamos medidas em relao a eles e protegemos nossos vendedores. What happens if the buyer refuses to pay for return shipping? Return an item with alternative shipping arrangements. Here's how to print an eBay return label, if one is available: Go to your Purchase history and find the item in Returns and cancelled orders. Scroll down to Return Preferences and click the Edit link on the right. . Also, the seller cannot refund GSP charges. At the moment it seems that PitneyBowes is willing to refund on claims of damage without requiring returns. Reply elislider 6 yr. ago It is ebays buyer protection policy that the buyer pays return shipping but IMO a good seller will pay that cost if the item arrives broken or not as described. You shouldnt have problems getting back the money that the item is worth. I sold an item and buyer said the shirt was faded, so I had to pay return shipping. Our app can prove handy in a variety of other situations, such as: Visit our learning center for a full range of our services. If youd rather the buyer use your preferred shipping carrier for return shipping, or if an eBay label isnt available, you can provide your own return label. Since it is already broken -- and I presume unusable/ unsaleable-- would it be any cheaper to flatten the box to make your return package less bulky? Again, it comes down to a gut instinct. eBay sellers can include a restocking fee of up to 20% for returned items. Decline your return request Sellers can decline your return request if you changed your mind about an item and they stated in the listing that they don't accept returns, or if you missed the seller's deadline to start a return. No matter which type of return policy a seller chooses, however, a buyer is always entitled to a return if the item arrives damaged, is faulty or does not match the listing description. Select your carrier and enter the tracking number. The seller pays for return shipping if they offer a free returns policy or if the item was damaged, faulty, or doesn't match the listing description. Check out the damage on the box: And there was damage on almost every side of the charger. Why should a buyer be out anything because they got something broken? I learned that the Syandard from EBAY is for the Buyer to pay the shipping charge to return it. +A buyer should return a defective, damaged or materially different item within 30 days of receipt.+ +You should also refund both the original (outbound) shipping costs and any return shipping costs the buyer had to pay to return the item.+ Therefore it is a case of have to if the item is defective. I guess it always boils down to buyer beware! With the new defect rate, it will only get worse. If youre a reseller in 2023, you can find deals on items in many places. 04:43 AM. Well I have changed my listing to reflect that I will split the cost of the returned damaged item. when ebay found you not at fault they only meant the buyer protection case that was opened would not count against youyes any feedback the buyer leaves is. If they agree, youneed to send funds to cover the cost. You can also check the progress of your return request at any time. There are several ways you can send an item back to the seller. Receive a full refund, partial refund, or replacement item. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The returns process. Offer you a partial refund and let you keep the item This can be a good compromise when you're not completely satisfied with your purchase for example, if it arrived with a minor scratch but you're happy to keep it. I agree. The next morning, EBay had refunded her??? The choice is not up to the seller, that is . I was paid for my item and the original ship cost. Good luck. You'll need to send it back within 10 business days, using tracked postage. Enter reasons for returning the order. If you're responsible for return shipping and using an eBay label, we'll deduct the cost of the label from your refund. Get Your Money Back in a Snap, Why Is Amazon Delivery So Slow? I sent an item back to the seller, but it got damaged at some point in the shipping process. Thanks for the good suggestion. The Buyer than escalated the case higher and the end result was that EBAY rewarded the Buyer with a full refund and not responsible to return the damaged item. You can sell with confidence, because our dedicated seller protection team works around the clock to enforce policies and track problems before they start. As others have said, why have the customer pay (dearly) to return a useless item? Who pays the cost of return shipping depends on the seller's return policy and the reason for the return. I did let the seller know that it would be expensive to return the item and since this was not a result of me changingmy mind, I didn't think it was reasonable to ask that I pay the return shipping. Part Number: HPE-HP46C-MAG. If you've changed your mind and no longer want to return your item, it's easy to cancel your request. The seller pays for return shipping if they offer a free returns policy or if the item was damaged, faulty, or doesnt match the listing description. Ensure the buyer uses a tracked serviceand includes signature confirmation for items with a total cost of $750 or more. Since youre the recipient of the parcel, you areresponsible for paying any customs, brokerage, service charges, or duty fees. If you selected to bring the item into the store, please return it within 14 days to 15 S. Block Ave. Fayetteville, AR 72701. Refunds go back to your original payment method and are typically available within 3-5 business days. Who's responsible for return shipping costs depends on why the item is being returned. If they simply changed their mind or ordered the wrong item, who pays for return shipping is determined by your return policy. Items may be returned within seven (7) days of receipt if the merchandise was damaged during shipping or if there was a major distortion in the description. It means that if you receive a product that is faulty or doesnt match the description, you can request a refund or a replacement within a specified period after receiving the parcel. If the seller misdescribed the item or if it was damaged in transit, the seller pays for return shipping. Make sure to follow our, If you use an eBay return label, tracking details are automatically uploaded, For non-eBay labels, the seller may have added the number for you. Sometimes returning an item may require additional, alternative shipping arrangements, such as: When the buyer wants to return an item using alternative shipping arrangements and youre responsible for the return shipping charges, theyll need to work with you to agree on the shipping service and cost before returning the item. Well be able to help you quickly by chatting with you online or through a quick phone call. 2 Select your reason Be as accurate as you can so the seller knows why you want to return the item. If you're dealing with a really big seller, you'll probably get a CS rep who may or may not be willing or able to bend the rules, but it could be worth a try. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. Enter the desired refund amount, and select Send refund. Learn more about our signature confirmation requirements. If you decide to mail a letter to the company yourself, we'll tell you how you need to draft it to get exactly what you need. If the seller doesn't respond or you're unable to resolve the issue with them, you can ask us to step in and help. This is where eBay, as much as it wants to operate as any other large retail corporation, fails to measure up. If youve accepted the buyers return or offered to send them a replacement, you can choose one of the following options to let them ship the item back to you. How you request the return depends on how you bought them. When your return request is accepted, you'll receive a return shipping label from either the seller or eBay, or you'll be asked to purchase one directly from a carrier. Use the phone over e-mailing when you want a response ), and told them the situation. What am I going to do with the returned item? If you dont receive a response from them during the specified period, you can contact the platform and ask for assistance. The item is only $25.00, but thetracked packet rate will be approximately $14.00. That means that you'll need to accept the return and cover the cost of return shipping, even if you don't normally offer returns. FREE Shipping. What happens if eBay seller doesnt respond to return request? You can unsubscribe anytime. Who pays return shipping on PayPal? This may take a few days. If its a non fragile item filling the box so their is no air bewtwen the item and the box is sufficient. The amount of horse-hockey stories that would phone or walk-in was astounding. We are only stating what happened to us- sorry if that is unbelievable. The following day i found out that the buyer didn't like my suggestion and opened a case for refund. Only in our case the buyer didnt pull a switch-a-roo. The seller keep the sale price but their funds may be on hold for a week. You can also find more information in our full article below. Refunds, Returns, and Exchanges for Sellers Etsy is a venue made up of independent sellers who run their own shops. Another big tip always use the proper packaging! You must have gotten just the right customer service rep at just the right time to have had no problems. you misused the product or service in a way that contributed to the problem. You can return the item if the seller accepts returns, but as it's no longer in the exact same condition as when you received it, some sellers might provide a partial refund to account for the loss in the item's value.