Cable.co.uk is operated and owned by Existent Ltd 2005-2023. on Sign in to your My Virgin Media account to view your bills, make a payment, set up a Direct Debit and much more. If that is too long, then we advise going straight to social media to air your complaint. The next best way to talk to their customer support team , according to other Virgin Media customers, is by calling their 01256 752 0002 phone number for their Customer Service department. The best phone number for Virgin Media is their 0845 4541111 customer service phone number, and you can get the details and use our free call-back service by finding the link . 11:25. Hi, My wife cannot access her emails, I was going to reset her password as she is unsure what it is. Above information is just basic enquiry phone numbers and contact information but, If you want any particular . Virgin Media support opening hours. Unless your tenancy contract specifies which provider the property must be with (extremely unlikely), you have the full freedom to switch providers at your convenience. By continuing, you agree to our cookies policy. I don't understand the relevance of your reply..? If not, they are charged at the same rate as a standard UK landline number. 09:19, I got through yesterday via the Whatsapp which I think is a very good service. The provider is also active on Facebook, where you can post a message seeking help or advice. Account number. Pro tips & talking points. The message chat was also down on Monday, on Insider tips to contact live person at Virgin Australia [2022] Virgin Customer Service 24 hours Get fast help from Virgin air call center -- refunds, flight changes, re-booking, reservations, cancellations, complaints -- Emails, live chat, offices -- United contact phone numbers and airline offices in Australia (Adelaide, Alice Springs, Broome, Cairns, Canberra . Obviously someone who is not a VM customer could have a genuine reason for making a complaint, as in your case. discarded) is currently being delivered to your Inbox then consider creating a filter rule similar to the following where miscreant@example.com should be replaced with the email address you wish to never see.-- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media . Yep, that's a scammer, and hanging up was the right thing to do. If your mobile is working, you can call 789 free, or if not, call 0345 600 0789 from any other phone. Note that 0345 numbers, although not free, are usually included in landline call packages. A good starting point for making a complaint to Virgin Media is to simply pick up the phone and call the customer services number on 0345 454 1111 or 150 from a Virgin landline, available from Monday to Friday from 8am to 9pm, or on Saturday and Sunday from 8am to 6pm. How do customers contact Virgin Media? I have tried resetting her password online but it does not like to do it as its not the main account, I put in her email & put in my DOB & Security answer. Customers can also get in touch via Live Chat or by filling out a web form on the complaint section on Virgin Medias website. 14:33 Early disconnection fees vary and are based on the type of services taken out, their value, and the remaining period of the contract. GetHuman features available: Current hold time. Hey @DCas, thanks for reaching out to us.Sorry to hear you're having issues with the Virgin Media account and email linking.You may wish to use Outlook / iCloud email addresses and with those you will be able to link it to your Virgin Media account.As a rule of thumb, majority of email domains are compatible, as Graham mentioned earlier, it's just Gmail that has an issue sometimes.Let us know how if you need any more help.Kind regards. and is reached by going into manage other accounts. Having had a thorough search through their website, despite being referenced frequently, the Virgin Media live chat facility does not seem to have an actual presence at this moment. Run tests on your services and kit, check your area for network outages and arrange help or new kit if needed, while staying regularly updated. Blueyonder.co.uk supports IMAP / SMTP. Not on mobile, desktop with 3 different browsers! We recommend using an email client that is not connected to another service, so these are not lost if you ever decide to leave the service, such as Gmail and Outlook. 10-09-2022 New customers are not able to create an email account at sign up, and existing customers are not able to make additional email accounts. 25-08-2022 Hi Molly. 21:39. online chat calling 150 from a Virgin landline or mobile, or 0345 454 1111. Unfortunately we cannot remember her email password. We would love to hear from you! 10:38. Sales for broadband, TV and phone. If you need to contact Virgin Media for any reason, there are a couple of methods you can use to reach the provider such as:. Cable.co.uk's broadband postcode checker will find you the best deals, providers and speeds where you live. I was experiencing issues with a secondary email within my VM account, so I attempted to change the password linked to it. There are no guarantees that my advice will work. To contact the Virgin Media customer service team for the Virgin Media Broadband, Virgin Media TV and Virgin Media Phone customers you need to text 07533 051 809 for free and they operate between Monday to Friday 7am - 11pm, Saturday to Sunday 8am - 8pm. ", Re: Manage other My Virgin Media accounts, https://www.virginmedia.com/my-virgin-media/forgotten-details/password. Virgin Media's customer service team is on 0345 454 1111 for broadband, TV, landline and mobile customers. 24-01-2022 Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Click to mark as a Helpful Answer, or use Kudos to say thanks, on You can also text Virgin mobile for free on 07533 016 422. I want to upgrade the fibre speed and my current contract is due to expire, so it's actually extra business, but I'm now considering moving supplier. I'll send you a PM now to assist further. I thought that there was an option to say whether or not you were a VM customer. CISAS is impartial and will investigate your case. 07-07-2022 Hi @Crashedagain, thanks for your message. 3 hours ago. Contact Virgin Media by phone, web chat, call-back form, email or social media. Try for free at rocketreach.co . on https://www.virginmedia.com/help/live-chat, https://community.virginmedia.com/t5/custom/page/page-id/CommunityHubForums, https://www.virginmedia.com/help/accessibility, https://www.onlinecontactus.com/phone-number-for-virgin-media/, https://www.virginmedia.com/help/contact-us, http://www.virginmedia.com/accessibility.html, https://www.virginmedia.ie/contact/hard-of-hearing/, https://community.virginmedia.com/t5/Managing-Your-Account-Cable/Contact-Virgin-Media-via-Email/td-p/899737. I now can't sign up for an online account as a I don't have the account number or area code and I need to contact . 30-04-2022 Thank you for that information. Talk to other friendly customers and members of the Virgin Media team. Our trained team of editors and researchers validate articles for accuracy and comprehensiveness. Welcome to the community! From here, a Virgin Media representative will be more than happy to put you through to the correct department. 11-09-2022 Why have you stopped us from adding new email accounts.Is this another example of dumbing down your services but still increasing our bills.Lets face it on your lowest package that we now have, due to the expensive cost of others.80% of the channels we can get for free elsewhere. By signing up you are agreeing to receive emails according to our privacy policy. Thanks. Contacting Virgin Media. Contact Virgin Mobile easily. They can look at options outside of the bundle deal for you. These phone numbers work for people in the UK only. 1. on Click on the next button to Backup Virgin Media . Unfortunately he phone lines and other contact methods are extremely busy at present.. We also detail this in the Acceptable Use Policy (section 6.5 under Email use), which reads "It is your responsibility to back up the contents of your Virgin Media email account. I am aware they have a web form but when I log in as my account is no longer active the web form and web chat just come up with an error. If that doesn't work you can also call by calling 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) Call around 8am if possible when lines first open and are least busy. Alternatively you can also use your mobile minutes to call without being charged extra. 09:39, Virgin Media do not have an email address for support issues or for making a complaint. Search Search. For mobile enquiries, call 03456000789*. 05-07-2022 This complaint form is for Virgin Media Ireland Customers only. on There are separate links for broadband and mobile complaints and Virgin states it aims to get back to you and resolve your issue within seven days. Discuss television and telephone services from Virgin Media, including their TiVo box . 21:19, I have recently cancelled my virgin account after being with them for 7 yearsdue to the horrendous customer service we received when we moved house (full day un paid wasted then an additional 3.5 hours calling a 0345 number to try and resolve a problem that was no error or my own!). Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Last Updated: December 2, 2022 You will be greeted by the virtual assistant 'Terri' and asked to narrow down the area of your enquiry before being handed over to a live agent (I.E. The three main Virgin Media Ireland social channels are as follows: Virgin Media's social channels are open between Monday and Friday from 9 am to 9 pm, and Saturday from 9 am to 5 pm. They certainly are! Let us know how you get on. 15:38. - edited He is well versed as an energy and telecom expert for both Ireland and the UK and specialises in energy compliance. So I made contact with Virgin Media technical assistance only to be told to contact 'Virgin Media Store' directly. 09:44. You clearly have access to the internet because you have posted here. Virgin Media contact number. This is detailed within the Terms &Conditions (specifically section D, paragraph 6), which reads "If this agreement ends, your right to use that email address will also end and you will no longer be able to use the email address, so please make sure you have an alternative email address and let your contacts know of the change, as we cannot do this for you.". Give them a call on 150 / 0345 454 1111 for them to discuss this with you. Unfortunately, that all assumes you know the existing password however you could try that route if you have an idea of what the existing password is. 11:54, Thanks for joining me on PM and allowing me to sort this for you , Just to update this thread, this was sorted via a password reset and virus scans being ran . Phone Number: Call 0345 454 1111 or 150 to reach someone at Virgin Media headquarters. The security information for a secondary account defaults to the information for the primary account unless that has been changed in the secondary email account's "My Virgin Media" account. 2. Monday to Saturday: 9am to - 9pm (Local time) Sunday: 10am to - 7pm (Local time). Virgin Media plc is a British company which provides fixed and mobile telephone, television and broadband internet services to businesses and consumers in the United Kingdom. Truly frustrating and annoying that you can't get hold of a company that you pay about 100 a month to. 18:10. . While calling tends to be the most efficient and effective means of getting in touch with a company, nobody enjoys being held in a call queue or enduring the dreaded hold music. New around here? I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. Virgin Media Business Mobile customers. Hi @Crashedagain. However, when clicking on such links, it generally redirects you to the contact or support pages. For some reason, I cant now access this email from my iPhone as the password is incorrect. unfortunately it just gives me the option to delete (shown Below), rather than change like it used to.do . They are free if you are on the Gig1 . Want to chat to a specific company? Thanks for your post and welcome back to the Community. You do need to sign up for an account but we haven't seen a request for card details previously when setting up a BQM. Save money on your broadband bills with Selectra. Our website is free to use, and the commission we receive does not affect our opinion or the information we provide. You can leave your phone number and get a free callback. Sometimes it's better to say goodbye and doing so could save you hundreds of pounds a year. While 0845 4541111 is Virgin Media's best toll-free number, there are 6 total ways to get in touch with them. They cannot wriggle out of it. How to Contact Virgin Media. I can certainly appreciate your frustration with that. Changes to our Acceptable Use Policy for Virgin Media Mail. <br><br>Corporate Partnerships . Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. It's free and takes less than a minute to check and compare. Did you know, 95% of our customers find the solution to their problem using the help and support pages. 15:20. Conclusion In conclusion, there are several reasons why Virgin Media may be cutting out, including technical issues with the network, weather conditions, damaged or lose cables . Let us know if there is anything else we can support you with. unfortunately it just gives me the option to delete (shown Below), rather than change like it used to.do. on Click Mark as Helpful Answer and solved, or use Kudos to say thanks, on I could go to Google but would rather keep them all in the one place. Have you checked out your online account for any offers available? If not, it may need one of the Forum Team (VM employees who support this forum) to get the password reset for you. Virgin Media mobile numbers have a separate number to call. The webchat and the text service don't always work 24/7, phone calls take priority when contacting VM. Rocketreach finds email, phone & social media for 450M+ professionals. When I enter the details into the boxes and click Add I get a message saying auto configuration failed. Personally, whenever I make a formal complaint to any organisation I always do it by letter. You can call, live message, use the community forums, or use a relay service to get the help you need. These cookies allowed us to study how users navigate on the website. Many questions can be answered using the FAQ section on either the Virgin Media UK or Virgin Media Ireland websites. Virgin Media employs several customer contact forms covering the more basic subjects. (*Figures based on % of customers who do not re-contact us within 24 hours of using our help pages). Cookies used for marketing and advertising purposes. Saturday: 8am to 8pm. On Twitter you can find Virgin Media @virginmedia or @virginhelp and post a message where you are likely to get a fairly rapid response. ?I want to open a new email address not close my Virgin Media account.That being said I really, really have on a few occasions over 18 years.The only relevant part to me in the whole reply was, "The ability to add additional emails has currently been removed, my apologies for any inconvenience this may cause. About. While emailing may be the most comfortable go-to solution for those who would rather not contact Virgin Media Ireland over live methods such as calling or posting on social media, contact forms are a great option.
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