I can't get ahold of anyone. Now there are some stores who will if you still want to make that purchase offer a discount on an item that someone may have messed up. I went in to the store right after work and selected two Bamboo Pillows. I didn't think too much of it but, this las visit I thought I needed to complain . Gordmans is bigger, has more options, better quality, and a 2 month return policy with or with out tags and a receipt and they allow you to return damaged items. Crappy store, we don't need these type businesses in our town. In the case of watches and jewelry, exchanges may be made at the store where you made your purchase, assuming you still have the receipt. Really the worst experience ever! I will never shop there again nor recommend them to anyone base on there return policy. The Fine Jewelry return policy is the same as the store return policy with one addition: all Fine Jewelry returns or exchanges must have the original ticket attached AND be accompanied by a receipt. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[580,400],'returnsandrefund_com-medrectangle-3','ezslot_4',101,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-medrectangle-3-0'); Most of the items sold by Ross dress for less follow their standard 30 days Ross return policy. I would like to know if I could exchange some gifts I got from Ross. After about an hour, I went back to return one of the items. The one cashier, said I will take you next. i did not have time to stand in line twice. When your return is processed, you will get your refund in the original mode of payment. The subtotal on my receipt was $35.93. Then proceeded to literally inspect the tshirt flipping it in and out looking for somthing? I can always find something to buy there. Can i ask why or should i go back and lt the store know. 3-5 business days. She answered, "yes", I have the receipt and tags are on the dress. (these are the people who ruin it for the honest ones.) After washing, the paints unraveled all along the seams, truly defective. Instead, you'll receive a credit on your account that is equal to the . Returns & Refunds. No receipt as they were gifts. I said other stores let you do this especially when its a gift. The timeframe depends on how long it takes for the merchant to process the refund. It's ridiculous because I didn't see on the back of receipt that can't return to other store. Answer (1 of 4): Here are Target's refund options. I bought that pair of shoes yesterday. But after this recent experience I will never shop at Ross again.I didn't want my money back, or any kind of store credit. If you try to return an item without the tag but with a receipt, then we have to check the description. I'm the shopper who hates to try clothes on in a store. This should be used for the customers that spend 50.00 dollars and try to return 200.00 dollars worth of items with no receipt. If you abuse the system or make too many return without a receipt, your return WILL be declined. Can you help? Hence the reason why Target is still in businesss across the street from Wal-Mart or Publix across the street from Winn Dixie. It is unfair to be treated this way and honestly, it does not help that many other customers will judge you for speaking to management in this particular area. I only hope and pray that my good fortune with the returns at Ross continues. gifts for Christmas often do not come with a receipt. If I do not have a receipt I always get store credit if its not over Ross 50.00 dollar limit. He only wore them for no more than 5 minutes. On Tuesday I purchased apps 160.00 in merchandise. Contract. Needless to say I threw it away and wasted my money! That means that once a products tags are removed or a package has been opened, it no longer has the resale potential and the host store like Ross takes ultimately has to take that as a loss, which if repeated obviously would cripple the business. Gave the cashier, Kimberly, who was also the front end supervisor,my receipt. Refund Policy The system will attempt to authorize credit cards against the total of the purchase to ensure that the card has adequate funds to cover the amount of the purchase. I got a gift a shoulder purse but I can't use it because of my shoulder problems and pain. Ross has a limit on non-receipted transactions, so do remember to keep your receipt with you when you are exchanging any of the Ross merchandise. Ed June 28. She then put ALL of the merchandise in ONE big bag!! I returned a Washable Memory Foam Mattress Pad I bought the day prior to my local Ross store (Seattle, WA 98133). I very depressed over this situation, here I have been trying to get a pair shoes. I also had many gifts that were not my size or had too much of. What happens to merchandise that does not sell? I decorated my whole house from Ross and yes it requires a lot of returns exchanges etcIt is a normal process for over $5000 on purchases like I made. Ross employee. I am a Ross Associate. That afternoon, my cell phone fell out of the zippered pocket. They advised that they could not make the adjustment. She said, "[This] store does not do that." TJ Maxx has much better stuff yet Ross treats any return like a major, inconvenient production. Ross Dress return policies are a little harsh I'll admit but they obviously intend to give security to the business for good reasons. Your refund will be processed using your original method of payment. You can return items after 30 days, but you will be refunded to you as store credit. Last Saturday, I went to Ross in Philadelphia (Cedarbrook shopping center) to return a blouse that I brought one day prior. I am a working professional and this is not the first time I was treated with disrespect at this Ross'. they are quarantining the returns for 72 hours before returning back to the sales floor. Sales clerks are not friendly and management is generally unhelpful. Once again, Ross' return policy doesn't clearly state whether tags are required for a full refund. When I got home, he tried them on and it was too big. I'm sorry but I have a life that is super crazy and busy it's not my job to put my life on hold to fix their mistakes! Ross=overpriced, 2nds, horrible service and dirty unorganized stores never again. I also noticed that the dress was damaged under the sleeve, which wasn't noticeable at first glance. . document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); I bought a yoga mat and used it once. Went to Ross to return one item, had my receipt. Our product mix is very broad and diverse. A few days after Christmas I decided to return some things that I had purchased for myself that I decided against. Ross is already so far marked down that it simply can't afford to allow you to "rent" anything. A best practice is to staple a copy of the original sales receipt to the refund receipt highlighting the matching last 4 digits of each card number for your records. When you return the vehicle undamaged and on time, your debit card is charged for the rental and the hold on the security deposit is lifted. As I recall all the numerous years I've shopped there they have not compared my tag and size when I make my purchases but yet they are quick to give me a hard time when I wish to return their item. I am waiting for Ross to return my email about what company does collect this info. For all they know you could be one of those people who just keep buying and then return the next day for the thrill. If that entire company took just one pg from Macy's handbookthey're prices wouldn't have went up, their mgt staff would be MUCH HAPPIER &they'd be able to pay more to their full time ppl and mgr than target pays their part time ppl. Never Ever Buy Purchase Perfume,they Dont Accept Returns Once You've Removed Plastic..the Scent Doesnt Last For Long, Such A Waste Of Money :(. Take along the item and its invoice. She then asked me if I understood what she was saying ( as if I was stupid). WHAT!!! Returns from a check purchase will be credited to the original account. Eligible customers are entitled to 10% off purchases made on Tuesday. Tags still attached. To Ross managers put your great computer system that you have on all customers to good use and worry or penalize the customers that should be penalized. Well I found another receipt and read it 3 times. I have caught switches and because I can't physically prove the person standing in front of me was the one who did it, I just let them know that the item is incorrectly priced and I offer to look up the actual price. The cashier demanded the tag that came on it and didnt even look at my recite. Ross wont provide refunds on opened software items. Save my name, email, and website in this browser for the next time I comment. They were much less than the ones I were exchanging which the Associate said it was okay. I actually am a retail associate at Ross. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[250,250],'returnsandrefund_com-large-leaderboard-2','ezslot_9',105,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-large-leaderboard-2-0'); Ross keeps the safety of their customers and associates the main priority in these difficult times. i shop at 3 different Ross stores on a regular basis. I was a loyal consumer at Ross atleast once, probably twice a week, until now. It states no such thing. The managers in that place have THE WORST attitudes.The return policy does not say it will not take back opened or liquid product.The people in front of me wanted to look at an headset and the lady told them they could not open it and if they did they had to buy it first but if they didn't like it they could NOT return it beauce it had been opened. It can take up to 30 days. Our info isn't that private anymore ) We do not hold refunded money before it's posted to your account, and we cannot speed up refunds. ROSS IS AWESOME! Can you help me locate merchandise? Last Saturday, I went to Ross in Philadelphia (Cedarbrook shopping center) to return a blouse that I brought one day prior. She asked for my ID, she looked nervous and kept saying it was because it was less then 24 hours later. -All departments, affiliates, and employees of the College of Charleston who accept and process credit . Which means that the stores employees are expected to fully understand the policy, and are responsible for communicating the return policy guidelines before checkout.. 12. So, it's relatively hard for a customer to do a pre-purchase price tag switch with an associate standing right in front of them. Pre a lotions i wanted to debolve and i did not smell them so ugly smell that i smell better without these rubbish. Any return the middle manager was terrible employee you possibly happen that policy ross return debit card fees previously assessed on the genius support services? Hi guys..I bought a pair of shoes from Ross and I want to return those but I lost the tag and there is a receipt so will they refund me back with no tag and just a receipt? In the event you used multiple forms of payment, your refund may be issued across all payment meth. I asked how many I had and what was the dollar amount. Return policy just not right!! Complete Ross customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com. They are sisterhood and have terrible service. Thank you. How we we get a refund if the stores are closed due to COVID19, Went to ross in indianapolis southern plaza bought a kitchen set had my granddaughter with me so tried to take care out to load it and you cant so I decided to take it back to get my money back which I paid cash for and they said they needed my I d for what called customer service they said they dont pay people to bring carts in to pull up to the door to get your stuff which is a fire lane but they will hire a security guard to stand outside watching people come in instead of watching for theft makes no sense to me, I have been really upset with Ross I bought a pair of boots and I had them for 2 day and they broke and I went to take them back and they will not do anything for me because I don't have a receipt or the tags the receipt I didn't t receive by the cashier and the tags got thrown away the day before trash day and no way of getting it so Iooks like I'm sol I just don't understand why they can't t look up by the card like Burlington does I got the worst customer service ever I talk to corporate as was well and they said it was denied if they decided to denied they must have a different way to help I just don't understand I was super nice I always am m just getting to the point where Im tired of getting walk on Im just really up set I usually spend a pretty penny in Ross I always spend around $200 every time I go I'm like why can't you just let me exchange that's all I wanted. Ross Return Policy General Return Policy Fine Jewelry, Swimwear and Lingerie Return Policy FAQ Can I order items online from Ross Dress for Less? I brought them in asked if i can check for the right sizes are available instead of having to do a refund then purchase transactions. Since I purchased it oct 31 and not nov 1 I was not able to get my cash back and had to get store credit that he cant use. My 14.99 capris did not show in the system. I saw some 18s I wanted and I could not exchange these nice shoes that could not fit my feet. Response was yes they should but sorry. I was hired I as being a mgr with my resume the way it was and all of my references. I went back within an hour with my receipt to exchange for smaller size because he needed to wear it that night. If they don't have their debit card with them, they can have a voucher (store credit) or they can return some other time when they do have their card. They will not provide returns/refunds if youve already opened the software. She didn't have an answer for me and just said No And there were still costumes on the sale floor. The bank cannot issue an immediate refund to your debit card because the process is instant, and your money is no longer there. What a horrible way to do business. I have never had that happen before. To return something to Ross, start by making sure the merchandise has the tags on it and you have the original receipt. Rosss standard return policy is to provide the return of the items within 30 days from the date of delivery. Really the worst experience ever! The Ross rep actually called my local store and spoke with the manager as its handled on a store-by-store basis. What??? Due to reading unfavorable online reviews on Amazon, I decided to return it. They have your receipt in the computer system that is activated by your phone number so if you lose your receipt you give them your phone number and they are able to pull it up. That Ross had some cool shirt and was looking forward to making more purchases unfortunately my first and last $60 purchase at Ross will be my last. Assocyou suck. Ross accepts returns at their store for most of the items purchased from them. He said more than once - "What is required is a State or Federal ID and your ID is local". We and our partners use cookies to Store and/or access information on a device. I was disappointed when I returned a steelers shirt with all tags on and the orginal receipt that I paid cash for as my son lives out of the state. I am sitting here reading some of the most ridiculous complaints from people. I was just hoping to get through it without her making a scene where there wasn't one.(have seen this type before). Any relationship counselor will tell u that. Your return policy sucks. Return Policy for Fine Jewelry, Swimwear, and Lingerie She said that because I'm returning it in less than 24 hours and the system requires it. Note: Protect your cards like cash. To just get my money back?! I bought a blouse with cash. Pure shenanigans. 9. I realize that they probably would not be able to be returned because they have been worn but I was wondering if I could at least get store credit because the plastic part on the bottom snapped in half from just normal wear. If you lose your store credit, we cannot give you more store credit to replace what you lost. (ridiculous & unnecessary). I have always had a pleasant experience at Ross so I keep going back. Three of the gifts didn't fit or weren't liked and need to be returned. I replied yes, she immediately caught an attitude!! I try not to do it with tags that are plastic tagged into clothing because it's impossible for a customer to switch tags like that but, when I have a sticker tag or a reduced tag on an item, I look to see if the description matches, I pay special attention to older looking tags and tags that look like they may have been tampered with. Email*. I went to the Ross in Ocala on the Blvd. A debit card refund takes a couple of days to process. credit for $14 and paid the balance of $22 with my Discover card. Who trained these disrespectful, unproffessional "employees"? It takes days for my bank to refund the money. I never put them on. NEVER WILL ENTER THE STORE AGAIN. I have never had a problem in the past getting just store credit. Companies use this information when issuing store credit cards to access the risk. THEN YOU COULD AFFORD A 90 DAY RETURN POLICY LIKE U HAD 2 YRS AGO. If you want a cash refund, you must wait 5 business days for the check to clear. I will be returning everything else I bought, I just needed to leave before I lost my temper!!! I went to the location immediately (7/8/2018) between 5:00 p.m. and 5:15 P.M., with original receipt in hand. Mind you the clothing had various areas of discoloration on them which is why I did not use or want the set. I was reading some of the other post and just would like to comment on some of them as far as returns. I assume if a credit card was used maybe it would take longer? I'd rather buy it,think about and decide when not having to rush to a decision. What can I do? It was in new, mint, as-sold-as condition with the receipt. One I had the receipt for and the second pair I did not. If tags are detached the item will not be accepted. employees are super confused, not trained to deal with customers at any level, even a manager doesn't have an explanation for what ever that doesn't make sense! (Need to change that). People sitting here saying I am not going to shop at Ross anymore, REALLY!!!!! I'll take my business somewhere I feel welcome and appreciated as a customer thanks. How much time is taken to get the refund back? store without the unnecessary long wait time and have a store that cares about customer service! A few days after Christmas I decided to return some things that I had purchased for myself that I decided against. In the best-case scenario it could take up to 3 days depending on your bank. The Jewelry must be in its original condition and their quality assurance specialist will review the Jewelry before issuing a refund. You can exchange your returns for anything in the store, even if it's not the same type of product. Any fine jewellery, swimwear, and lingerie items also follow the standard 30 days Ross return policy but with one more condition: For a successful return/exchange of these items, the original ticket must be in place and you will also need to present the original receipt. I have been to Marshals, TJMaxx and all other stores and none have such policy. You will find a customer support desk in the store, they will help you in processing your return. For a list of select categories, see the front of your receipt or ask your cashier. 10 percent note from a customer at the time of a product sale. Thought I would add my experience hope it helps because I came to this site also wondering when my return would go back on my card. This system monitors all the returns and limits the number of non-receipted refunds allowed to a single customer. As an associate, I don't always rely on the description but, I ALWAYS rely on the SKU#. These policies tell customers what items can be returned and for what reasons, as well as the timeframe over which returns are accepted. 9. Tags only need to be on swimwear not t shirts. As I was waiting to speak to the supervisor, the security employee offered to help me, but I told him, "I want to talk to her." Especially if you lost your receipt or youre outside the return window that Ross gives its shoppers. *Required Fields. Picture frames, shoes, etc. She said items go on sale every week. Someone in the comments mentioned that they spilt coffee on their receipt and all it now showed was the date and return date. BETTER FOR ME! 6. Aleisha from Houston Bissonet store, made up a price for not priced item and when I said I'm buying way bigger one of the same item for the price that you are trying to charge me that is impossible she said that the big one is priced wrong I laughed and said you have 3 more of the same item on the shelf did all priced wrong? Debit and credit card refunds will be available in up to 10 business days. From toys to clothes to home goods to electronics. If you don't have a receipt, try to make the return within 30 days and the company may be able to find your purchase in its system if you used a debit or credit card for the transaction.. Find Grated, Shredded, & Hard Cheese. However, I have never had a problem with returning merchandise at all. I have been holding to these with receipt waiting for them in Dubois PA to open back up. Could it be that the cashier removed the tag, making the damaged item a final sale?????!!! There was no change in price on any of the other like items in the store but they would only refund half the value. Ok so I am not one to ever leave a bad review on a place cause I know how it feels but I went Into the Ross in spring hill last night and port Richey today and I just have to say that both were Terrible not one person greeted me not one person smiled there was one nice lady with short black hair at the one n port Richey actually apologized for not being able to take back a perfume I literally just bought last night that hasn't even been sprayed and I had the receipt and everything.the manager was very rude and had an attitude like I'm sorry no one likes working but contrary to popular belief ur still it supposed to look like u are completely miserable and hate ur life when ur at work the negative energy makes me never want to go back into those stores.
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