Well tonight I received the above email. I stopped shipping to Canada because of customs problems. I wanted to get some advice before I contacted, but I had planned to, yes. Sometimes, a frazzled seller can inadvertently mix orders up and buyers end up with a different item on their doorstep. I had a customer contacted me that the item was damaged in transit. Just trying to understand. We suggest contacting the buyer and giving them the case number information from USPS so they're aware you're doing your best to locate the missing package. It WAS new in the box. Its disturbing to me and I dont even know how long I am going to sell on eBay now because of this happening when I send my orders out every time I get an order. Cheaper seller scam: A buyer may see your item and offer to pay for it privately rather than using eBays official payment channels. People are getting desperate, violent and all kinds of other things lately. Example: You bought a table, and it showed up with only three legs. This guide will tell you about the most common eBay scams, what to look for, and how to protect yourself. I've taken back an item I never sold lol. Go to solution deala0621 Adventurer (205feedbacks) View listings Options Mark as New Bookmark Subscribe Mute Subscribe to RSS Feed Permalink Print Email to a Friend Report Inappropriate Content 09-09-202009:41 PM Hi, thanks to all for your help. Over the last 2 decades, web development businesses pop up and die off faster than you can say "HTML". Is eBay likely to refund the buyer? 26-05-2020 03:13 PM. E bay is now forcing sellers to buy their shipping labels at a higher cost and still making a lot of money from it. I have 100% seller feedback. Check out this video to understand how dimensional weight is measured when shipping. You can ask the customer to return the item, but he has no legal obligation to do so. Also one first class item costs a US seller minimum $2.60 to ship that same item is .30 for China. Never saw it in my life. However, if the item was damaged when it arrived at the Global Shipping Center, or if an item is defective or not described properly, the seller would then be responsible for the refund. What to do when wrong item received, seller requesting to send to other buyer. Once payment is confirmed you ship it promptly. You have to make them paying you off a better deal than the hassle you will continue causing for them. I'm based in the UK I had two items sell on the same day, both with InPost delivery. Additionally I have filed a local police report (which they closed since they can't prove "who" the offender was) and filed a mail fraud case with USPS. Get that into the case, then contact eBay customer service and ask them to reassign the case to the GSP because it was their mistake, and it's not your responsibility. In another version, scammers ask to confirm payment in advance with a gift card, perhaps in return for faster shipping or a discount. to fight them over this and go to the Phillippines is beyond annoying. You send the item promptly but days later you find that the check bounces, leaving you with nothing. I sold 4 of the same items. Hey Im kind of new to mercari and Im really nervous. I got pictures proving what i shipped on the box along with UPS signature proof of delivery(he filed the claim 15 days after receiving and 1 day before EBays buyer protection 30 days.) Am I going to be screwed out of $55? Getting a refund from FedEx requires your eBay buyer to: File an online claim on the FedEx website. Ebay going to shit with scammers abusing the money back guarantee. Thanks for the reply. Stockholm syndrome is a proposed condition in which hostages develop a psychological bond with their captors. I responded to the return but Im really freaking out. Things like this happen. Attached is a picture of a side buckle and the package with address label. Him claiming he did not get the package until day before opening claim yet UPS showing delivery 15 days before along with his signature was strange to supervisor. So buyer filed a claim for a return with eBay citing wrong item sent. Once they have the code, they disappear and make off with your gift card balance. It was already on the way. This looks like a long list but its important to be very diligent when buying or selling on the eBay platform. - edited Tell them you will be contacting their local police department to file a complaint and for him to be prepared to talk to the police, because someone must have tampered with his package. At first, it might seem foolish to pass up a generous offer, but often its a trap. Ebay basically says, "Well we don't know what you actually sent the buyer so we can't be sure who's side to take here so we always favor the buyer." I am simply astounded. So after I put I would contact his police,my police, UPS and US Mail Inspector there hasnt been any contact back from him. But they said flat out "we don't mix up packages" and reiterated. The only difference between your story and mine is instead of a car its a 4 wheeler, and her husband died of a heart attack. Here are some of the most common eBay scams for eBay buyers: An eBay money-back guarantee protects buyers from fraudulent sellers, save for some exclusions. In order to fill out this request, customers must do the following: Log in to your Amazon account and go to the Your Orders page. Usually people who does such things have a signature for example zero feedback, completely new to ebay, buy item but pay later, non-usa 3. To reach customer service, click Help & Contact (top or bottom of the page) and choose the appropriate topic you need help with. If the package was mixed up by GSP, then they should handle it. What if the buyer is not trying to rip you off but simply made a mistake? You're not supposed to be liable for anything that happens to it after that. This is what people are doing nowadays, so selfish. So it sucked having a negative mark on my account but it was the only thing I could do. open a case for this order and refunds and returns, put across all the info and say you want this buyer investigated by sending a different item. In my case eBay stepped in and accepted the return, so I initially received a defect that was later removed when I successfully appealed the return. It seems I have no time to inquire. For example, they may ask for cash, bank transfer, check, money order or even gift cards. Similar to the above scam, a fraudulent seller can place a fake Ebay customer service number on their profile or product page. You may see a coveted item for sale and quickly purchase it, sometimes paying above market price to secure it. I admit I rarely ship to Canada, but this does not sound like anything I have experienced before. 04:02 PM. Send a poliet email to the customer informing them that they have returned the incorrect order it could be a mistake . New comments cannot be posted and votes cannot be cast, The unofficial eBay subreddit. I asked CS at Canada Post if there could have been a mix up, maybe they put a label that was suppose to be on another package on mine??? Than I have gotten some buyers who claim to not have received their orders so I end up having to refund them cause I only have the receipt of the postage and picture I took of their order before shipping and eBay wont cover it when you dont have tracking. But it would be kinda weird if the post office is secretly replacing nice quality branded merch in random packages with cheap nonbrand similar items. In most cases, the refund takes 3 to 5 business days to process. Though I don't think I would have mailed an eye shadow palate in even one of the padded ones. 2) Buyer most likely will open SNAD return request. This was shipped by Global Shipping Program. The scammer eBay seller keeps the eBay payment, I get full payment from Etsy and the buyer gets his product. That has happened to me. I told Ron that this was, "pardon my French, absolute bullshit." It looked about right on mine when I photographed it.I hope you still enjoy wearing it - it's a lovely looking top!Take care,Kimbooley, on 05:05 PM. I don't want to leave anyone in the lurch, but I'm not sure what more I can do. 03:21 PM. If you bought the label through eBay, it should have been included automatically, but if you didn't get it through eBay, you had to do that yourself. Your package was definitely received by GSP in Kentucky, so if that doesn't look like your packaging, then it must have gotten mixed up by GSP and they sent the wrong package to your buyer, or your buyer is pulling a scam. The following is a list of items that are not covered, which means the seller can accept payment, fail to send the item, and then you as the buyer have no recourse through the eBay website. Phone eBay and they said I should have tried harder. Cause his photo shows a like kind of item but not the brand or pattern I sent. Who is the "they" who supplied you with a Canada Post tracking number after it went through customs? What should I do? I had them call the next morning and asked them how one was supposed to prove this, and asked if it was ebay's policy to be complacent with their website being used to commit felonies. I sent a seller an offer on an item and she accepted. Buyer pretended the item/ring was not as listed. His failure to reply to me or send pictures until after Case was decided on his favor was strange. Im concerned this is a scam. So supervisor said I will close the case in your favor. IN THE LAST STRIDE. Sadly, in the rush, you may have failed to notice that the listing only specified the box the item came in, not the item itself. Please Help! If you have an item for sale, a potential buyer may contact you and offer to pay over the asking price for it. e-bay couldnt give two hoots for sellers as long as they are making money. eBay is very aware that scams occur on the website. Remember to be persistent when you are in the right and can prove it. It expressly says this in the PayPal Seller Protection terms. CHAPTER XIII. 01:24 PM. Would also like to give the buyer the benefit of the doubt but it is really suspect that they created their eBay account the day they ordered my item. There's usually another new label then. They look the same to me.. on The scammer pretends to be Ebay customer service and convinces the victim to hand over money or sensitive information. STRICTLY NO CANCELLATION OF CUSTOMIZED ORDERS. Select Order Not as Described. They needed his phone number but I did not have it. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Reminder: Spring Seller Check-In is tomorrow, Tune in to part two of our series on listing myths, Check out this weeks podcast episode and learn how to handle angry customers, Maximize your eBay sales over Februarys biggest holidays. I immediately called ebay to appeal, signed an affidavit , and sent images of the box the item was shipped in (the original manufacturers packaging with matching serial number to what I mailed) and the graphics card inside the box with a different serial number. Otherwise, you can also restart the laptop just by pressing the power button. Theyll tell you to file a report with the police and then wash their hands of the matter. .even though as Musketeers we do like frilly things.. You do not have permission to remove this product association. Person buys 2 things. Remember that if an offer looks too good to be true, it probably is. Good for you. I've never owned/sold a necklace like that. It also looks like the original label is a printed label, cut out and then taped on. You can exchange an item (excluding gift returns) through Your Orders if your return item wasn't purchased with a promotion (except for free shipping promotions), if the return item was purchased with a credit or debit card, and the exchange item meets the other eligibility criteria listed below. Or is it possible it was mixed up with a different package? You are welcome to file claims and police reports. I was told to "rest assured", that since I had to serial number in my posting along with pictures, that if they sent a different item all I need to do was photograph it and show ebay in order to be found not at fault. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Heres how. The buyer pays quickly, and you send the item without concern. Glad you at least eventually prevailed. Opium Smuggling The early edition of the evening paper of the day following that eventful night, sold like hot cakes; and well The item I sent out was also tagged, this one is not. A collectable which I still have. For approved returns, Mercari provides a free shipping label to the Buyer. But if he has balls to carry on, follow up with post master complaint. Billing errors include charges for items that you didn't accept or that weren't delivered as agreed, involved the wrong amount, were unauthorized, and certain others. Buyer claims wrong item and gets a refund despite evidence it is a scam bydwtrading2015 Post Crafter 01-21-202208:07 AM I get a message from someone claiming I sent the wrong item. Do not do that. what is beyond infinity most expensive car ticket. I've seen buyers who've scammed hundreds upon hundreds of sellers and haven't been removed from the site (3 I can think of who've left almost exclusively negative feedbacks, and some have been answered confirming the buyer was scamming). Unfortunately for you, the item is a replica of the one you sent. This is a scam to watch for if you are looking for a highly popular item that is generating a lot of media attention, has a limited release, or is difficult to get elsewhere. "Hi. I used to work in a photographic studio shooting clothing for a couple of major retailers, and getting things looking "correct" was a big part of our workflow.If you haven't replied to your buyer yet, I'd send a message saying approximately the following:Hi there, thanks for letting me know the top arrived safely! Its unfair they side with the buyers all the time. Paid a tailor 4.50 repaired it and sent back with DPD signed for. But I would like to reach more buyers. It's tough dealing with customer service when they're all Filipinos who don't understand or care. Funny thing he could never tell me what he claims he got or send me pictures. They sell fake goods and don't pay taxes. 03:58 PM, maybe she thought it would be darker as your listing photos look darker than her photo i.e. - edited Yup pretty much. eBay involves a lot of trust on behalf of the buyer and the seller, but its relatively easy for that trust to be exploited. I'll go over how it happened, what I did to fix it, and how you can. Read the feedback other have left for the person. They help the organizations to focus on the other parcels they have to deliver. If you get the item back as a buyer you have the option to relist and recoup your outlay. Listen to this weeks podcast to hear sourcing methods from a seller! I am absolutely certain there was not a mixup with items i've sent out (in my case I told him I am a small time seller with limited inventory and never had the item he claims i sent in my possession). 1.6K 17K views 1 year ago Every so often mistakes will happen. eBays security systems can only protect buyers and sellers when transactions occur directly on the website. I manufacture them myself and sell for only one price. I swear. I got pictures proving what i shipped on the box along with UPS signature proof of delivery (he filed the claim 15 days after receiving and 1 day before EBays buyer protection 30 days.) Most of them are happy new year banners being returned in Febuary. Somewhat new, never had this happen before. Another time I was encased the item in cardboard and it slipped out so I accidentally sent my customer nothing. Unfortunately, the items are affordable because they are counterfeit, or knock-off replicas. Cookie Notice Click on Send. . If you have any problems paying for your items, we . 26-05-2020 Fabric: Polydex. Is it possible to contact their police department? As much money as eBay is making off us sellers they should not make us cover a refund when a buyer says they never received their product or it is damaged due to shipping or them not telling the truth. I would return the item back royal mail tracked signed for and explain it is not the item you sent them and it was used and worn. 09-10-2020 My problem is that the buyer wants a refund, even though they gave me the wrong address which is 100% a fault of theirs. The Buyer has three (3) calendar days to mail the item back or the Return can be nulled. I can send to any other email address OK.We'll move all . Etsy then accepts payment at full price and authorizes the order, then pays me the full price and I ship the order. They'll either provide you with additional delivery information, send you a replacement, or offer you a refund.
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