You have been added to the directferries.co.uk mailing list. Kind regards, Maya from Direct Ferries. But, although they sent a confirmation, they make it clear that it's not a ticket. It took me a while to get going, but after reading through the booking procedure was pretty straight forward. You can find the contact details of the local travel agencies in your booking confirmation email. How older, less computer savvy, or with no smart phone can work this out is a true mystery. According to our terms and conditions and as written on our website by amendment/cancellation online we are only charging 10 euros/pounds amendment/cancellation fee, but the ferry company may apply their fees according to their terms and conditions as tickets belongs to them and their conditions apply as well, plus any difference in price always have to be covered by the customer. With our quick and simple ferry finder tool, finding a We are very sorry about the issue, but can you please double check and provide us the correct reference number of the booking so we can have look in to this and handle your complaint. Verification can help ensure real people write reviews about real companies. Our team will cancel your tickets and process your refund request. It is important to be careful when you fill in the passenger details during booking in order to avoid typos and spelling mistakes. Can I cancel them and get a refund? This depends on the ticket you have booked, you can check your confirmation email for information on whether your ticket can be refunded. Please don't hesitate to contact us, if you have any queries. You can compare the best prices from all train lines and book online directly with Wanderu. You can check the status of your refund using IRS Wheres My Refund? Definite miles better than the outfit I booked with last year. I have NOT picked up my ferry tickets. I have bought it carefully, I have checked my email, spam etc. Download the Direct Ferries app or manage your booking online through My Account. How cool is that? Terrible service, maybe not a scam but don't use them. Joint ferry and minivan ticket from Koh Lipe to Phuket can save you hassle of booking them separately. I am now writing direct to their registered office. These hydro boost systems are even smaller than the 12' boosters in use currently. Here's a list of resources you can use to check your refund status in Ferry delay compensation. Maybe down to mobile network delays but thought I should let you know. Grimaldi's direct service is backed up by a four-times-a-week feedering service covering every major North American port from Halifax to Houston. Please send any questions or comments to: help@poferries.com or submit an enquiry. Dear Customer,Thank you for your feedback.After looking into the details of your amendment requests, we noted you requested to change your return journey for January 2023. Feb 11, 2021 #1 So I have a new installation of an Ecofit Pure 830 with a 10yr guarantee. Imagine the cost for the companies if they were liable for compensation like that airlines have to pay for delays. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Due to data protection laws were not able to process cancellation requests by email. Also there is a choice of "lounges," but there is no explanation of the differences. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. After over three weeks they have at first they don't know anything about, and just after that, they suddenly admitted that I have a ticket and everything is just fine. When amending your booking you'll be charged for the fare difference, if any, and an amendment fee. Book direct with the ferry company and not with those useless people!!!!! Updated 20/12/2021 For all future bookings, P&O Ferries Channel House Channel View Road Dover CT17 9TJ UNITED KINGDOM. We also provide an outline of the rules on passenger rights as detailed by the relevant authorities. They don't pay the refundWe are still waiting for our refund, they won't respond to our email or contact form. Not only that, in order to have this kind of saving, I was directed to use a ferry company that I hadn't used before, which turned out to be the best ferry journey I have experienced since before all restgrictions were imposed because of the covid pandemic. more. I could find no way to contact other than amendment. Got the answering machine again. What are the refund/exchange policies in light of the current situation. We often link to other websites, but we can't be responsible for their content. Now, creating a Smart Label Returns 56901 requires a maximum of 5 minutes. 2-3 Three Rivers Business Centre, Felixstowe Road. Seriously this is basically a scam. Dear customer, Many thanks for your review! manufactured with at least 1/8 of an inch tread. This policy is applied by the ferry operators and Ferryhopper is legally obligated to follow it. However, that particular sailing has a different fare and this is why you were also quoted a price differene in case the alternative was suitable and you wanted to accept it.Since you did not accept the alternative please note your booking has not been changed and currently your return trip remains for the date originally booked.We remain at your disposal for any other queries.Kind regards,Madalina / Direct Ferries. To get to other parts of Desaru, you can easily book a Grab. Tried to contact by telephone- dont take incoming calls. When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site. If you make a mistake when booking online, you can cancel your booking at no cost We are due to travel on Friday to Poole to guernsey but cannot change a vehicle on their site or a person without it costing an extra 500+!! Brittany ferries Anyone else having problems with getting a refund of price differences in ferry bookings with Brittany Ferries? YOU WOULD BE BETTER OFF SWIMMING TO WHEREVER YOU NEED TO GO THAN TO USE THIS COMPANY !!!! WebWill I get a refund if I cancel my booking? Updated 20/12/2021 For all future bookings, P&O Ferries Channel House Channel View Road Dover CT17 9TJ UNITED KINGDOM. DirectFerries.co.uk - the one stop ferry shop, a brand of Direct Ferries Ltd - all rights reserved. Please also ensure that you have provided the correct email address and phone number so that we can send you the booking confirmation email and contact you in case of last-minute changes to your trip (e.g. You can request a cancellation either through the My Bookingsection on our website or by completing our online contact form. Best price at the time of writing was 1449 Baht (about $41) for a 10-hour journey. Your help will truly be appreciated. Because if this I am no longer able to travel as I would need my BRP to enter the UK on my return. I wished I had checked here before booking, I thought they were a genuine company but it is clearly a fraudulent and dishonest one. 96% of travellers recommend this experience. Kind regards, Maya from Direct Ferries. Appalling customer service. COVID-19 Information
Click on a category below to reveal the related questions. Please react urgently on my requests. Youre entitled to compensation of 25% of the ticket price for the affected part of your journey, if youre delayed for at least: If the delay is more than double the times set out above, your compensation will be 50% of the ticket price. Made the booking and ended up feeling very happy that it was so easy. !Their website wont allow you to amend a booking and make changes yourself so you are forced to call them and then they charge you a premium to do soStay FAR FAR FAR FAR AWAY!!!!!!! As a result of the above incident, my BRP (resident permit) was also stolen. Find the crossing you want and book your ferry ticket in just a few steps.We have over 1 million ferry fares being compared every day, and destinations available all around the world, so book your tickets with Direct Ferries today for a seamless travel experience. In case the email address or phone number used during the booking is not available anymore, we may require additional information in order to verify your identity and proceed with your request. Thank you, No where obvious does it state what is included on the ferryleaving me thinking that I will be standing up on deck for the two hour crossingyou all may know the truth but as someone new to ferry crossing s a better website with more information easily accessed is what is required. Washington State Ferries. I had the same problem with P&O and vouchers. Less than 24-hours or failure to show for travel. There is no one I can speak to. The calculation will start on the latest of the following three dates: May 30, 2023 the 30th day after you file your return the day after you overpaid your taxes For more information, see Prescribed interest rates. Holidaymakers struggle to get refunds. Need to talk to us? Dont book with this company- book direct with Ferry operator. When requesting amendments via phone or email the amendment fee is 20/20, if your initial ticket booking cost less than 100/100, and 35/35, if your initial ticket booking cost more than 100/100. Please don't hesitate to contact us, if you have any queries. For more detailed information on ticket cancellations, refunds and modifications please read the companies policies. WebView your current account balance and transaction history online 24/7 at Key2Benefits Open a New Account; Log in to online banking Typically, you can get a $150-$200 fee free return for. I have booked a trip to/from the UK (from Hoek van Holland). three hours for a journey of between eight and 24 hours. useful to check schedule - best to book with operator directly, Terrible service, maybe not a scam but don't use them. If you haven't purchased Cancellation Cover then you will be charged a cancellation fee. As I see it the op is entitled to a refund but not additional compensation as the cancellation was not due to a fault of the ferry company. WebTerm 1 Starts:Tuesday 30 th August 2022 (children return Thursday 1 st September 2022) Term 1 Ends: Friday 14 th October 2022. I have tried to contact them for 3 weeks and have had no reply and it is infuriating you cannot speak to someone on the phone. Revenue impacts the experiences featured on this page. It is very difficult to amend my ferry ticket online, even though I purchased a flex ticket which allows free changes or a fee of only 10 euros, it is asking me to pay the WHOLE fair again on the website to make the change. If you do prefer to contact us in writing, our postal adress is: This is the version of our website addressed to speakers of English in United Kingdom. I emailed them and said if they were transferable and could be part of my estate in the event of my death that would have been acceptable but as they werent I wanted cash ! Dear Donal, Many thanks for your review! Thank you! Click here to visit our dedicated page for further information on the COVID-19 situation, including vouchers, cancellations, refunds and sailing changes. I emailed Direct Ferries immediately with evidence of no Marlin route, our new tickets and advice provided by the operators. Phone. The matter is starting to get urgent, but still no response. Receive current traffic conditions, mountain pass reports, construction updates and more. Paying online You can book online using the following payment options: Visa (including prepaid) Mastercard (including prepaid) Visa Debit and Debit Mastercard American Express BC Ferries Commercial Travel Card BC Ferries Travel Card Since 2006, Grimaldi has been offering the only direct Ro/Ro-container service between Find out what it's like onboard the ferries before you travel. The prizes changes after you first buy the ticket. I was charged double the fare for a crossing one way from Cherbourg to Dublin in August. Webhave a refund of $2 or less Interest on your refund The CRA will pay you compound daily interest on your 2022 tax refund. Companies can ask for reviews via automatic invitations. I appreciate that they are extremely busy atm , but find this unacceptable. We are committed to guaranteeing our customers privacy. They send Google link with location but doesn't work on my phone or computer. Less than 24-hours or failure to show for travel. What terms and conditions apply on my ferry ticket? The travel agent will stamp and cancel your tickets. up to 15% off Stockholm-Helsinki, Ventouris Ferries: save on your 2023 sailings, Denmark Norway: bring your car for FREE. Go direct to the ferry operator. Refund requests must be submitted prior to the product expiration date. Rent-to-own and financing options allow you to get the trailer you need within your budget. Click here to visit our dedicated page for further information on the COVID-19 situation, including vouchers, cancellations, refunds and sailing changes. Location is not clear? You'll need to either book a new one way sailing for your return trip or cancel your original booking and make a new booking. Be the first to hear about the best ferry offers, The quickest way to make & manage your booking. They made mistake on two tickets (omitting my wife name on the tickets) when i wanted to correct this they initially asked for a significant change fee ,then waived it. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. They never respond to mails and have no phone number. All went well hope its the same when we arrive in Barcelona. WebIf you decide that you do not wish to keep the building. Dover Book your ferry tickets with Direct Ferries. I emailed them, they were quick to return my email to say my references number was wrong, but since contacting them again with my correct references number I have heard nothing back what so ever!AVOID DIRECT FERRIES at all costs.I wished I had booked direct with Stena Lines instead. According to the General Data Protection Regulation (EU) 2016/679 (GDPR), if you wish to change or cancel a ticket on behalf of another passenger, you must contact us from the same email address or phone number used for the booking. he drove all the way from holland to huelva to get on that boat tomorrow and they say that he can first be on the boat the 28th of JANUARY and that direct ferrys made a mistake in the system? With a direct connection to ferry operator reservation systems you can compare all available sailings for your chosen destination with all suitable alternatives in one quick and easy search ensuring you get the best fare available. Although the responses were generally quick I had much correspondence from many different agents. 99% of travellers recommend this experience. roundtrip from Buenos Aries to Montevideo for Colonial Ferries for Feb 5-6 but came down with covid.. Refunds are always issued to the same credit / debit card that you used for your booking. WebNeeded to change tickets. WebWill I get a refund if I cancel my booking? Is it worth pursuing this with my travel insurance company or will I not be eligible for a refund Go directly to the companies providing the ferries. Please note: prices rise as space becomes less available. Therefore, Ferryhopper is not liable for any modification of these policies and rules. Please note that when amendment or cancellation done directly with the ferry company we are not aware of this unless the customer contact us about it. Would recommend at all cost, better buy is straight from actual company. However when I arrived for registration I was informed that Direct Ferries had failed to inform the ferry company about my dog, I had to pay the sum of 48 GBP on the spot. Quit easy to make a reservation 9 months ahead.1 suggestion: a notification (more in site) about the checkin atleast 1 hour before departure. Duaine Allen, pastor of Agapa Covenant Ministries, and Roses brother, the Rev Shelby, Tuberville vote against climate, health and deficit. The booking process was straight forward and I received my eticket without issue. Please also note that the refund amount depends on the policy of each ferry company. 2023 Trustpilot, Inc. All rights reserved. I got the cash but obviously just the value of our cancelled tickets. However I didn't receive a confirmation email. The easiest and cheapest way to cancel your booking and request a refund is to log into My Account and request the cancellation there. Our ferry was rescheduled from 12.45 to 17:30 and they did not write nor call to give us this information. You can also request amendments through our customer service team either by email or phone, however these have a higher amendment fee. Cancelling your booking through My Account is quicker and cheaper so we would suggest requesting the cancellation there. I recommend anyone to avoid you at l cost.Kind regards,Arkadiusz Lewandowski. If you are outside of Athens (e.g. Wight link did it for free and refunded Direct Ferries who promised to refund 160 within 5 days. Thank you for booking with Direct Ferries. The amount you'll be refunded when you cancel your booking will depend on the booking terms of the ferry company you're sailing with and the type of ticket you have booked. We are both english and always lived in England Direct Ferries have no phone available to discuss. The reservation is only related to Due to our buying power we often have access to exclusive deals not available anywhere else to save you even more on your ferry ticket (sign up to our newsletter or follow us on Facebook or Twitter to ensure you don't miss out! NEVER we got any mail of you. Our average member earns over 300 cashback a year. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. WebYou cant reach them by phone which is a problem if you need acute help. We must get on line 48 hours before ferry date to get our tickets. CT17 9TJ Modern excavations have raised the possibility that the name Tripadvisor performs checks on reviews. not clear. Please be aware that in most cases there will be a fee charged for any amendments unless you have purchased our Cancellation Cover. Traction tires are usually marked with a mountain/snowflake symbol, the letters M+S or All Season.. Company policies and passenger rights are determined by the ferry operators and the relevant authorities and not by Ferryhopper. Find out how we combat fake reviews. It was actually in USA dollars so my trip cost 1200 which is extortionate! Kind regards, Maya from Direct Ferries. In case you are traveling with a rental car and don't have the license plate number yet, you can simply add RENT123. Please note that the applicable cancellation policy depends on when we receive the tickets. I guessed that there would be a cancellation fee but was shocked to receive 53.00 from a total of 122.00. Scammed our group of 12- Disgusting company. WebWith over 350 ferry operators to choose from, we can help you to find the perfect route for you, at the cheapest price possible. Buying tickets went pretty well online. Requiring chains keeps traffic moving during storms rather than closing a pass or roadway. I have already picked up my ferry tickets. WebFind the best deals on train tickets from Harpers Ferry, WV to Lindenwold, NJ. Tried to call DF with a number provided by Stena - phone disconnected. You can return your tickets either to our offices or to a travel agency that collaborates with the ferry company you are traveling with. Unfortunately we are not able to handle or react to your complaint as you have not provided the reference number of your booking. Why do they bother with Direct Ferries? Please don't hesitate to contact us, if you have any queries. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We are legally obligated to follow these policies regarding issuing, changing and canceling ferry tickets and we cannot make any exceptions to these rules. EVER! WebUnfortunately, having booked a non refundable ticket, the ferry company has not offered a refund on this occasion. Please don't hesitate to contact us, if you have any queries. If the system detects something that potentially contradicts our. I have applied for a replacement BRP however, I am unable to get the same before 8 weeks. Luckily I had saved a screen shot of the receipt of the payment so have been able to save the booking reference number. Compare prices, times and shipping companies for your ferry using our price search. We quoted correct booking ref, but not the email we used on booking- Direct Ferries would not help us. I have attached documentation needed to prove the above incident. Point blank refused and they sent a refund without any messages to inform me. Your booking was made a week before the departure but you have only contacted us about this 2 weeks after the departure. WebAndrew Arthur Allen Sr. GrandchildrenDebbie Allen Is a Proud Mom of Three Grown. Please don't hesitate to contact us, if you have any queries. No refund will be given. Really poor service - i would have nothing to do with this company. Traveler beware. They offered us vouchers to the value of our flight plus 10% which was tempting but they were nontransferable. If you want to be among the first to hear about our latest ferry offers and want to take advantage of exclusive ferry discounts then subscribe to the Directferries email or follow us on Twitter or on Facebook!
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